You get a full refund when
- We miss the guarantee. Your EIN isn't delivered within 24 business hours of a complete order. We refund automatically and still deliver the EIN at no cost. See the guarantee.
- You cancel before we call the IRS. Any time before your designee has started the IRS call or fax.
- Your LLC can't get an EIN through us. For example, it already has an EIN, it isn't formed yet, or the owner lives in the US.
- We make a mistake that stops the IRS from issuing your EIN and we can't fix it.
- You were charged twice for the same order.
When we don't refund
- After your EIN has been issued and delivered within the guarantee.
- When the IRS can't issue the EIN because information you gave was wrong and you don't correct it. We'll help you fix it and call again at no extra cost.
How to ask
Reply to any EINZAP email or write to support@einzap.com with your order number. You don't have to give a reason when you cancel before the call.
How long it takes
We process refunds within 2 business days, back to your original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank. Fees your bank charged for currency conversion are set by your bank and may not be returned.
Before a chargeback
Please write to us first. A refund from us is faster than a card dispute, and you keep your order history and documents.